AmbiNova:s ordlista: Q

Quality Function Deployment

Vi lånar en beskrivning från en QFD-kurs vid University of Sheffield:

"Quality Function Deployment (QFD) is a set of powerful product development tools that were developed in Japan to transfer the concepts of quality control from the manufacturing process into the new product development process. The main features of QFD are a focus on meeting market needs by using actual customer statements (referred to as the "Voice of the Customer"), its effective application of multidisciplinary teamwork and the use of a comprehensive matrix (called the "House of Quality") for documenting information, perceptions and decisions."

QFD kallas ibland på svenska för "kundcentrerad planering".